topic Re: I have credit and nothing works in Pay as you go

I have credit and nothing works

Arrow2 — Thu, 29 Jan 2026 00:30:58 GMT

Re: I have credit and nothing works

Northerner — Thu, 29 Jan 2026 05:16:21 GMT

Hi @Arrow2

Text BA to 150, what does it say.

Are you in the UK.

Thanks

Re: I have credit and nothing works

Arrow2 — Thu, 29 Jan 2026 12:38:51 GMT

I've had to call customer service of another number with not correct options for this to choose from to find my number had been frozen with no messages to tell me this had been done. Unacceptable as when I tried to call with the number it didn't say this number is frozen please call customer service it told me to top up. Also unacceptable. Trying to get to a person for this is just not good, and I have given this feedback I doubt any notice will be taken

Re: I have credit and nothing works

Linzi_H — Thu, 29 Jan 2026 12:48:36 GMT

Hi @Arrow2

I'm pleased to hear you've managed to speak with our customer service team about your account.
It sounds like your SIM has gone into hibernation. You can read more about this on our help page Why has my pay as you go credit disappeared?

The right thing to do if this happens is to call our team so they can assist further. We do take on board your feedback, but the automated system would never disclose any information about your number, as we'd need to verify who you are first.

Linzi