topic Re: hello in Pay as you go

hello

itsmebelbx — Wed, 28 Jan 2026 23:07:38 GMT

hello i have an issue with my sons phone not receiving calls but it fine received text and using in wifi it’s a pay as you go sim are you able to check this for me please

thank you

Re: hello

XRaySpeX — Wed, 28 Jan 2026 23:43:50 GMT

No, this is not CS but a peer-to-peer user discussion group. We can offer advice but not check specific a/c's.

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: hello

Northerner — Thu, 29 Jan 2026 05:17:59 GMT

Hi @itsmebelbx

Can he receive text messages off WiFi on EE network.

Is he in the UK.

Thanks