topic Re: I bought a plan but it is inactive in Pay as you go

I bought a plan but it is inactive

marekszyszunia — Sat, 24 Jan 2026 11:53:21 GMT

Hello, on January 22nd I bought a PayG unlimited card, it arrived today but the plan that was supposed to be there is not available, the welcome SMS arrived and it said that the unlimited plan is for 35 pounds, but in the mobile application after registration it is not active and they ask me to buy the plan

Re: I bought a plan but it is inactive

Northerner — Sat, 24 Jan 2026 12:07:41 GMT

Hi @marekszyszunia

Where did you buy the SIM.
Are you in the UK.

Thanks

Re: I bought a plan but it is inactive

marekszyszunia — Sat, 24 Jan 2026 12:09:54 GMT

On the EE website for 31.50 and with a 35-pound plan, everything is unlimited. The card is active because there's coverage, and I received an SMS saying "welcome to the network" and a 35-pound plan. Yes, I'm in the UK.

Re: I bought a plan but it is inactive

marekszyszunia — Sat, 24 Jan 2026 12:21:55 GMT

Nieograniczona karta SIM

Maksymalna prędkość 25 Mb/s

Nieograniczone dane.Nielimitowane minuty i SMSy.

30 dni. Bez umowy.

Re: I bought a plan but it is inactive

Schockwave — Sat, 24 Jan 2026 13:25:16 GMT

@marekszyszunia , please write in English, so that we can understand what you are saying, we do not all have the time to translate, thank you.

Re: I bought a plan but it is inactive

Ali_A — Sat, 24 Jan 2026 13:33:05 GMT

Hi @marekszyszunia

@marekszyszunia wrote:

Nieograniczona karta SIM
Maksymalna prędkość 25 Mb/s

Nieograniczone dane.Nielimitowane minuty i SMSy.

30 dni. Bez umowy.

"Unlimited SIM card
Maximum speed 25 Mb/s
Unlimited data. Unlimited minutes and SMS.
30 days. No contract."

Have you tried to make a phone call from the Payg SIM card to complete the activation?

If this doesn't work, please give our Customer Service team a call where a guide can check your pack and SIM has been activated successfully.

Ali

Re: I bought a plan but it is inactive

marekszyszunia — Sat, 24 Jan 2026 13:35:18 GMT

Yes, after logging into my ee account, there is no active plan and zero on the account, and I purchased a SIM with a plan for 31.50. The card is active, I did everything as it said, there was only 50 MB to start with, now it forces me to top up my account.

Re: I bought a plan but it is inactive

marekszyszunia — Sat, 24 Jan 2026 13:35:57 GMT

Re: I bought a plan but it is inactive

Schockwave — Sat, 24 Jan 2026 13:43:46 GMT

@marekszyszunia , as @Ali_A has suggested, I would give customer care a call and press option 2, you should get through to one of the guides, who can take a look for you.

Re: I bought a plan but it is inactive

XRaySpeX — Sat, 24 Jan 2026 13:51:56 GMT

@marekszyszunia : What does texting AL to 150 from your no. fully report verbatim (it is free)?