https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-problem/m-p/1595640#M74224 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4929088">@Ilkenny</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you're having with your top up, and I am keen to help you to get this sorted. I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to our team</A>, and they will be able to advise what has happened with your credit.</P> <P>Rach</P> Fri, 16 Jan 2026 10:36:46 GMT Rach_H 2026-01-16T10:36:46Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-problem/m-p/1595585#M74219 <P>My £10 bundle was due to renew today, I added £10 credit yesterday in advance of this. Instead of receiving confirmation that I had a new bundle, when I checked the app it said I had no data and only £8.20 credit. The SMSs I receive make out like I have an active bundle that will renew automatically, so why did it not renew and my credit go down? More importantly, how can this be fixed without having to top up more?</P> Thu, 15 Jan 2026 21:35:15 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-problem/m-p/1595585#M74219 Ilkenny 2026-01-15T21:35:15Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-problem/m-p/1595587#M74220 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4929088">@Ilkenny</a>&nbsp;:&nbsp;What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Thu, 15 Jan 2026 21:41:38 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-problem/m-p/1595587#M74220 XRaySpeX 2026-01-15T21:41:38Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-problem/m-p/1595588#M74221 Your current balance as of today 21:48 is £8.20. Your last top up was<BR />£10.00 on 14/01/2026 at 22:26. For more info on your plans, add-ons or free<BR />boosts, go to the EE app or ee.co.uk<BR /><BR />For info on our other Text Services, reply HELP or go to<BR />ee.co.uk/textservices Thu, 15 Jan 2026 21:49:40 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-problem/m-p/1595588#M74221 Ilkenny 2026-01-15T21:49:40Z https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-problem/m-p/1595640#M74224 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4929088">@Ilkenny</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you're having with your top up, and I am keen to help you to get this sorted. I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to our team</A>, and they will be able to advise what has happened with your credit.</P> <P>Rach</P> Fri, 16 Jan 2026 10:36:46 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-problem/m-p/1595640#M74224 Rach_H 2026-01-16T10:36:46Z