topic Re: Rant in Pay as you go

Rant

holste64 — Fri, 16 Jan 2026 13:11:42 GMT

I left EE ages ago and moved to Lebara. I was on PAYG with EE which was costing just over £20 PCM. I have also since changed addresses. They've sent threats of bailiffs to my old address for a non existent bill of £68. I was paid up to date.

Anyone else suffered this tomfoolery?

[Mod edit: Changed to remove inappropriate title]

Re: Rant

bristolian — Thu, 15 Jan 2026 16:10:42 GMT

There is no credit facility or bills with PAYG, so there's more to this than is posted here.

Re: Rant

XRaySpeX — Thu, 15 Jan 2026 16:33:27 GMT

EE wouldn't be sending "bailiffs" (more likely debt collectors) about PAYG. This must be concerning a contract you once had with EE.

Re: Rant

Chris_B — Thu, 15 Jan 2026 19:18:52 GMT

@holste64 Have you called customer support and all about this ? Your situation is only applicable to you even if this has happened to anyone else. Not all problems are the same cause.

Re: Rant

Leanne_T — Fri, 16 Jan 2026 08:08:08 GMT

Morning @holste64

Thanks for coming to the community.

To get the bill looked into that has been sent to the old address, please get in touch with our mobile guides. They can check the account history and see what this bill is for to help you further.

Let us know how you get on after you have given us a call.

Thanks.

Leanne.