topic Re: Cancelling my pay as you go sim from overseas in Pay as you go

Cancelling my pay as you go sim from overseas

Rich_King1977 — Wed, 14 Jan 2026 20:11:10 GMT

Hi all,

I'm outside of a contract on a pay as you go sim. I've moved overseas and want to cancel this. My online account doesn't show anything to be able to cancel (wants to sell me new products). The only option that I can see is calling back to the UK during UK hours or cancelling the Direct Debit (as then they will contact me).

Has anyone else needed to do this before and can suggest how to.

Re: Cancelling my pay as you go sim from overseas

XRaySpeX — Wed, 14 Jan 2026 20:25:28 GMT

You don't pay for PAYG by DD. I presume you mean Direct Card Payment.

In your online MyEE: Manage > Manage account > Manage your cards

Re: Cancelling my pay as you go sim from overseas

bristolian — Wed, 14 Jan 2026 22:16:22 GMT

@Rich_King1977 wrote:
The only option that I can see is ....cancelling the Direct Debit (as then they will contact me).
Has anyone else needed to do this before and can suggest how to.

I wouldn't bet on that. Very few large companies have a department making outbound calls following up failed direct debits.

Far more likely is that whatever service is being paid for via that DD, is suspended.