topic Re: Sim not provisioned in Pay as you go

Sim not provisioned

Kiadog32 — Wed, 14 Jan 2026 11:23:52 GMT

I am not able to access my phone due to sim not provisioned. I can't receive otp/ authentication numbers to login to any banking apps ....

Re: Sim not provisioned

Rach_H — Wed, 14 Jan 2026 13:50:04 GMT

Hi @Kiadog32,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your SIM. How long has this been happening for?

Rach

Re: Sim not provisioned

Kiadog32 — Wed, 14 Jan 2026 14:04:40 GMT

Im not sure as this is the first time ive turned on my UK sim in a few months. Is there anything you can do to fix it?Thanks John

Re: Sim not provisioned

Rach_H — Wed, 14 Jan 2026 14:17:10 GMT

It sounds like your SIM may have gone into hibernation @Kiadog32, so you would need to give our team a call so they can see about reactivating this.

Rach

Re: Sim not provisioned

XRaySpeX — Wed, 14 Jan 2026 15:31:00 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.