topic Re: Sim card in Pay as you go

Sim card

Topher_mcq — Mon, 12 Jan 2026 15:42:40 GMT

Recieved messages saying my sim will be deactivated as not topped up in a while. Got a top up but think my sim is deactivated. Not letting me call 150 or any other numbers. Is there any other way to contact them to get reactivated?

Re: Sim card

bristolian — Mon, 12 Jan 2026 15:56:46 GMT

PAYG phones that are hibernated for non-usage, normally have all their outgoing calls redirected to 150 to allow reactivation,

If, for whatever reason, this isn't happening, you'll need to call CS from another phone. Use 07953 966150

Re: Sim card

XRaySpeX — Mon, 12 Jan 2026 17:06:48 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.