topic Re: ontopup is a scam company in Pay as you go

ontopup is a scam company

Woodz6 — Fri, 14 Mar 2025 11:59:54 GMT

EE you have had so many complaints about ontopup but you still use them and your logo still on their main page. You know they are miss selling customers a one time top up an then customers are having multiple payments took out over time. Why are you not doing anything to help your customers? This has been a long term problem , how much do they pay your company ?

Re: ontopup is a scam company

Woodz6 — Fri, 14 Mar 2025 12:05:45 GMT

Did they take money from your account. it seems a regular thing but EE do nothing to help

Re: ontopup is a scam company

Woodz6 — Fri, 14 Mar 2025 12:07:07 GMT

They have done this to many people and get away with it, EE knowe they do this an still work with then an not help their customers

Re: ontopup is a scam company

Woodz6 — Fri, 14 Mar 2025 12:26:57 GMT

EE don't care they get money from this

Re: ontopup is a scam company

at3388 — Fri, 14 Mar 2025 13:51:11 GMT

Vodafone customers also reporting excessive fees added onto any top up amount paid for on-line via ontopup associated company

Re: ontopup is a scam company

Chris_B — Fri, 14 Mar 2025 14:36:41 GMT

@Woodz6 Why are you using a 3rd party to top up with. You can do this directly with EE through the EE app.

Please read THIS on the different ways you can top up directly with EE.

Re: ontopup is a scam company

Schockwave — Fri, 14 Mar 2025 15:05:51 GMT

@Woodz6 , you have a short time to edit your post, rather than writing you ones with one liners.

Re: ontopup is a scam company

Woodz6 — Fri, 14 Mar 2025 15:08:19 GMT

I agree you can , i was new on EE and searched EE top up on google an that page was top of the list. If i had known or if they had stated on the page topping up from this page you open a contract with them where they can just take money from your bank without receiving any top ups im sure i would not of used that top up page thinking it will be a once off top up. You should be asking how are they getting away with it but ok

Re: ontopup is a scam company

XRaySpeX — Fri, 14 Mar 2025 21:50:33 GMT

Being top of a Google list is always dubious. They pay Google to be there. Always look down the list for a link to the firm's own domain that you are after.

Re: ontopup is a scam company

Falahati — Tue, 02 Dec 2025 10:33:12 GMT

Cuz the EE website is broken.
To add my card to the browser, it fails to load the 3DS page. I tried for two banks, tested on two devices. On the app, it tries to validate the billing address/postal code for UK, even when the country is explicitly selected differently. Meaning that it is impossible to top up your phone with your credit card if issued outside of UK.

Re: ontopup is a scam company

Michael_D — Tue, 02 Dec 2025 11:14:08 GMT

Hi @Falahati

You'd not be able to register an international card on the website. If you are wanting to use a card issued outside of the UK, you would need to call our customer service guides, who can help with this.

If you had a UK card to use, you can top-up in the EE app, by logging in through the EE website, or using our Fast Payment service.

There is more on topping up on our How to top up your EE pay as you go mobile page.

Michael

Re: ontopup is a scam company

Alasdair4 — Wed, 07 Jan 2026 13:03:24 GMT

I have also just now been connected to OnTopUp when I went to the EE web page to top up. OnTopUp took £20

Re: ontopup is a scam company

Alasdair4 — Wed, 07 Jan 2026 13:04:50 GMT

Dear Chris, I was automatically transferred to OnTopUp when I wanted to top up my EE Sim. Please ask EE why they let this happen.

Re: ontopup is a scam company

Alasdair4 — Wed, 07 Jan 2026 13:15:28 GMT

I should have mentioned they add a fee of £3.78. It is very sneaky the way this happens......

Re: ontopup is a scam company

Alasdair4 — Wed, 07 Jan 2026 13:18:18 GMT

Dear ChrisB, this is what happened to me. OnTopUp take a fee of £3.78 for handling a £20 TopUp. Are EE aware this is happening?

Re: ontopup is a scam company

Alasdair4 — Wed, 07 Jan 2026 13:19:47 GMT

Dear XRaySpeX,

Are you able to communicate the add-on fee taken by OnTopUp to EE? Why does EE allow OnTopUp to do this?

Re: ontopup is a scam company

Chris_B — Wed, 07 Jan 2026 13:51:50 GMT

@Alasdair4 Ontopup are changing you for using their services. It’s nothing to do with EE if they charge you. You choose to use them and they are a company that want make money so they charge you for using them to topup. Why you choose to use them is beyond me as you can top up directly with EE.

Re: ontopup is a scam company

XRaySpeX — Wed, 07 Jan 2026 13:59:02 GMT

@Alasdair4 wrote:
I have also just now been connected to OnTopUp when I went to the EE web page to top up. OnTopUp took £20

Not possible! You musta used a search engine to find how to top-up an EE PAYG SIM. It's easy to top-up with EE. Just use Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

I only communicate with EE about my own products.

Re: ontopup is a scam company

at3388 — Wed, 07 Jan 2026 14:46:43 GMT

Most pay as you go custoners are elderly or vulnerable or have low incomes. On top up pops up on EE TOP UP searches so it is not immediately obvious its not an EE service? Not many have the Ee app on simple payg phones as they dont all use Internet services or data other than texts or phone calls

Re: ontopup is a scam company

Chris_B — Thu, 08 Jan 2026 08:16:47 GMT

@at3388 It’s not EEs fault that they pay to be a sponsored result on a search engine to be at the top of a search result. The fact that it isn’t even EEs web address should indicate it is not EE.

it’s even labelled sponsored resort. It’s not EE fault if you use them and it’s down the end user to be safe online.