https://community.ee.co.uk/t5/Pay-as-you-go/What-is-wrong-in-Top-up-service/m-p/1592839#M74084 <P>You need to phone CS to top-up with a non-UK bank card. Online does not accept them.</P> Sun, 04 Jan 2026 11:57:41 GMT XRaySpeX 2026-01-04T11:57:41Z https://community.ee.co.uk/t5/Pay-as-you-go/What-is-wrong-in-Top-up-service/m-p/1592837#M74083 <P>Hello, I have tried to top up my balance by logging into my account. I have also tried the EE mobile app. But every time I try to make a payment with either VISA or EUROCARD, the service freezes and displays this message: "Additional payer authentication required to complete your payment." As I understand it, I should receive a request from my bank/credit card company, which I then confirm in their app. But I can't get any further than this.</P><P>This is an international payment (from within the EU).</P> Sun, 04 Jan 2026 11:52:27 GMT https://community.ee.co.uk/t5/Pay-as-you-go/What-is-wrong-in-Top-up-service/m-p/1592837#M74083 Kallonen 2026-01-04T11:52:27Z https://community.ee.co.uk/t5/Pay-as-you-go/What-is-wrong-in-Top-up-service/m-p/1592839#M74084 <P>You need to phone CS to top-up with a non-UK bank card. Online does not accept them.</P> Sun, 04 Jan 2026 11:57:41 GMT https://community.ee.co.uk/t5/Pay-as-you-go/What-is-wrong-in-Top-up-service/m-p/1592839#M74084 XRaySpeX 2026-01-04T11:57:41Z