topic How do I re-instate my old Number ? in Pay as you go

How do I re-instate my old Number ?

proxymo — Wed, 24 Dec 2025 10:18:28 GMT

Hi,

Today my number was deactivated how do I activate it again? I can not log into my old account since the number is not active anymore.

Re: How do I re-instate my old Number ?

XRaySpeX — Wed, 24 Dec 2025 11:50:03 GMT

@proxymo : Sounds like your PAYG SIM has gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: How do I re-instate my old Number ?

proxymo — Wed, 24 Dec 2025 12:12:54 GMT

Yes, I did not make a call for a long time, so I guess I have now further 3 months and need to do through +44 8000798586, right?

Re: How do I re-instate my old Number ?

XRaySpeX — Wed, 24 Dec 2025 12:16:25 GMT

Correct!