topic Re: Pay as you go in Pay as you go

Pay as you go

Vince767619 — Sun, 21 Dec 2025 15:27:48 GMT

My daughter has a pay as you go sim but not been topped up in ages but nothing working on it apart from what’s app but tried texting number to get PAC code but it’s been de-activated so I wanted to swap the number to contract what can I do

Re: Pay as you go

Northerner — Sun, 21 Dec 2025 15:50:15 GMT

Hi @Vince767619

Please read EE hibernation policy here: https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

If you speak to EE they might be able to help but equally the number maybe lost depending on when a chargeable call or text was made.

Thanks

Re: Pay as you go

bristolian — Sun, 21 Dec 2025 15:57:23 GMT

If your daughter's phone is between the 180-273 day period where it's been hibernated but not yet disconnected, then you need to contact EE-CS to reactivate it, then do so as you please.

If it's beyond the 273day absolute limit, then it has been disconnected and is too late.

All this is explained in the link already posted.