topic Re: why is my prepaid £30 SIM showing no credit? in Pay as you go

why is my prepaid £30 SIM showing no credit?

Astron72 — Thu, 18 Dec 2025 14:50:41 GMT

I purchased a £30 physical SIM card upon arrival at Heathrow on Tuesday.
My PAYG account did not show credit. I called helpline and was given 3 days free unlimited credit.
As of today I cannot see any credit on my account and it is due to expire tomorrow.
what should I do?

Re: why is my prepaid £30 SIM showing no credit?

XRaySpeX — Thu, 18 Dec 2025 15:12:46 GMT

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: why is my prepaid £30 SIM showing no credit?

Schockwave — Thu, 18 Dec 2025 15:14:20 GMT

Hello @Astron72 ,

Welcome to the community,

If you dial 150 to Balance, it should show you whether you have any credit, it costs nothing to do so, is free or try AL.

Re: why is my prepaid £30 SIM showing no credit?

XRaySpeX — Thu, 18 Dec 2025 15:22:39 GMT

BAL = AL

Re: why is my prepaid £30 SIM showing no credit?

Peter_W — Thu, 18 Dec 2025 17:03:07 GMT

Welcome to the Community @Astron72.

When you purchased this SIM, how much did you actually pay for it?

Some retail SIMs only require a payment of 99p for the SIM, then can be topped up later, so I'd double check your online banking to make sure the top-up amount has actually come out.

Peter