topic Re: I need to know how to link a PAYG mobile sim to my landline broadband account? in Pay as you go

I need to know how to link a PAYG mobile sim to my landline broadband account?

JC711 — Thu, 18 Dec 2025 11:23:12 GMT

I have an EE main account for my landline and broadband. I also have a PAYG mobile sim which is in a gate entry system and I want to link it to my landline account so I can top it up there and see how much is being used etc. However when I tried to do it it sent a verification code to the gate!?! I cannot get access to the sim. I need help and cannot find details of where to ring customer services. Looks like I have to use snail mail? Must say I am not impressed. Seems the bigger the company the less accessible it become to its customers. What a shame.

Re: I need to know how to link a PAYG mobile sim to my landline broadband account?

Peter_W — Thu, 18 Dec 2025 13:22:11 GMT

Hey there @JC711.

Welcome to the EE Community!

As part of linking a SIM to your account, a one time PIN would usually be required.

Are you able to put the SIM in a phone temporarily to receive this?

Alternatively, the software system for your gates may have a feature that lets you view messages sent to the SIM, but I couldn't say for sure on this front.

Peter

Re: I need to know how to link a PAYG mobile sim to my landline broadband account?

XRaySpeX — Thu, 18 Dec 2025 14:42:15 GMT

A mobile router would have but I doubt that a gate entry system would have.