topic Re: My account is closed in Pay as you go

My account is closed

Hanadialhaidar — Thu, 18 Dec 2025 09:05:51 GMT

I really need help!!
I requested to change my plan from a monthly plan to a pay-as-you-go plan. However, I noticed yesterday that my account was closed and I now have no signal. I urgently need to keep my number.
Could you please help me keep my number on a monthly plan? I am currently abroad and cannot make a call because my number has already been closed and I have no signal. I also cannot find the live chat option in the app, and I have no way to contact you.

Please assist me as soon as possible.
My number is **********and my email is **************

[mod edit: removed personal details from the forum]

I cannot contact anyone! No emails no live chat in the app, no response ftom X, nothing

Re: My account is closed

XRaySpeX — Thu, 18 Dec 2025 09:10:47 GMT

@Hanadialhaidar : When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

Re: My account is closed

Hanadialhaidar — Thu, 18 Dec 2025 09:18:57 GMT

When I made this request, no one informed me that this could happen. How can I now return to my original monthly plan?

I am currently abroad and I urgently need my number. I am afraid it will be suspended or permanently deactivated. All my important services and accounts are linked to this number, so I do not understand how they put me in this situation!!

If I had known this would happen, I would have kept my monthly plan without making any changes.

Re: My account is closed

XRaySpeX — Thu, 18 Dec 2025 09:25:35 GMT

If you are still within your 30 days notice, try phoning CS to reverse the change.