topic Re: EE want except process my visa card . in Pay as you go

EE want except process my visa card .

g7iq — Wed, 17 Dec 2025 11:02:01 GMT

STRANGE but since windows 11 come out nov 2025 , GO to top up EE top up . ONLINE £5 top up . EE want except my barclays visa card . SAYS , opps problem try again . GIRL ON 150 EE help line could not answer why . WHATS going on card worked ok before win 11, came out both on no 360 pay number & pay on line . YES i still use wind 10 with option security updates . CARD works ok on likes EBAY . WORKED with ee till now dec 2025

Re: EE want except process my visa card .

Northerner — Wed, 17 Dec 2025 11:07:25 GMT

Hi @g7iq

Have you tried the EE app?

Thanks,

Re: EE want except process my visa card .

XRaySpeX — Wed, 17 Dec 2025 12:10:08 GMT

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Win 11 been around since 2021.

Re: EE want except process my visa card .

g7iq — Wed, 17 Dec 2025 12:26:35 GMT

DONT have use apps / or smart phone basic phone doro 1370 text phone calls only no wifi / or iternet . JUST base pc windows 10 2. 8 ghz prosses, 8 mb ram , 240 disc drive . .NO web cam etc.

Re: EE want except process my visa card .

g7iq — Wed, 17 Dec 2025 12:30:31 GMT

THATS problem FAST TOP UP//// want except my visa debt . COMES UP TOP UP = OPPS THERES PROBLEM TRY AGAIN . RANG 150 , topped upover phone ok . SYSTEM FAULT FAST TOP UP ???.

Re: EE want except process my visa card .

Rach_H — Wed, 17 Dec 2025 16:28:13 GMT

Hi @g7iq,

Welcome back to the Community!

I'm sorry to hear about the trouble you're having topping up. Are you able to try using the same page on a different browser, to see if this resolves the issue you're seeing?

Rach

Re: EE want except process my visa card .

g7iq — Thu, 18 Dec 2025 09:17:55 GMT

YES tryed several browsers , opera , google, microsoft . NONE work now but did 2 mouths back

Re: EE want except process my visa card .

Rach_H — Thu, 18 Dec 2025 12:23:29 GMT

Are you able to use the EE app, as @Northerner has advised, @g7iq?

Rach

Re: EE want except process my visa card .

g7iq — Thu, 18 Dec 2025 14:11:57 GMT

AS said iam old school DONT Have/ use smart phone apps , BASIC key pad phone on 2 g /ee no internet , no wifi . I USE BASIC home pc only 4 internet , windows 10 extended security to oct 2026 . 2. 8 ghz , 240 gb hdd, 8 mb ram . no web cam . CAN connect to web EE site CAN put in uk visa card details all ok fine WANT up load card to main EE SITE . KEEPS come up OPS ERROR TRY AGAIN . TRYED several browsers , only happened in last 1 mouth 4 weeks , since last top up .

Re: EE want except process my visa card .

Rach_H — Thu, 18 Dec 2025 14:42:51 GMT

Are you able to try logging into the your online account and making a payment there @g7iq?

Rach

Re: EE want except process my visa card .

g7iq — Fri, 19 Dec 2025 08:14:11 GMT

NNO NO NO don dont have use apps / smart phone THIS HELP FORUM WASTE / TIME / SPACE . JUST going roundd in circles .

Re: EE want except process my visa card .

g7iq — Fri, 19 Dec 2025 08:20:35 GMT

CAN get into ee @ norther but its this forum cant top up on northener

Re: EE want except process my visa card .

Schockwave — Fri, 19 Dec 2025 12:13:11 GMT

@g7iq , have you tried downloading the EE App on your Windows PC? Not sure whether it is there, but would have thought so, have not used Windows PC for several years now, so do not know.

Re: EE want except process my visa card .

Rach_H — Fri, 19 Dec 2025 12:22:58 GMT

I understand you're not able to use the app which is why I've asked about logging into your account online, which is on our website @g7iq, and does not require a smart phone.

Rach

Re: EE want except process my visa card .

g7iq — Fri, 19 Dec 2025 12:37:59 GMT

THAT IS ISSUIE SITE EE MY ACCOUNT WANT ACCEPT MY VISA COMES UP OPPS & PROBLEM TRY AGAIN THATS ALL KEEPS SAYING . PUT CARD DETAIL IN OK GO TO UP LOAD / SEND = OPPS THERES PROBLEM TRY AGAIN , EE SITE WANT EXCEPT CARD ON LINE . BUT IF I RING 150 PUT IT IN MANUAL FOR 1 MOUTH DEC 2025 USING PHONE KEY PAD WORKS OK OVER THE PHONE TO 150 EE , CARD NOT WORKING ONLINE ON EE SITE . EE SITE ON LINE UP LOAD ISUUIE .

Re: EE want except process my visa card .

Ali_A — Fri, 19 Dec 2025 16:39:32 GMT

@g7iq

It sounds like the Additional Payer Authentication window isn't loading when trying to make the payment.

Please Clear Browser Cache and Cookies, and then try making making the payment using a Private Browsing Window
Open the payment page in an Incognito (Chrome) or InPrivate (Edge) window. This mode disables extensions and uses a clean session, which can help determine if an extension is the issue.

If that doesn't work, are you able to try making payment with a card from alternative bank?

Ali

Re: EE want except process my visa card .

g7iq — Fri, 19 Dec 2025 17:24:47 GMT

give that go . use edge private private browser . site down atm . NO only 1 banck & 1 visa debt card . FUNNY add payer authencation . worked last mouth ok nov 2025 / NOT now 2025 . THANCK for point me to poss cause issuie .