topic Keep my number in Pay as you go

Keep my number

Spinkster — Tue, 16 Dec 2025 20:21:33 GMT

I am moving from a pay as you go on EE to a contract with EE but my order is sending me a new number , how can I keep my old number ? Please ?

Re: Keep my number

Schockwave — Tue, 16 Dec 2025 20:37:48 GMT

Hello @Spinkster ,

Welcome to the community,

You will have to ring customer service and they should be able to sort this out for you.

Re: Keep my number

XRaySpeX — Tue, 16 Dec 2025 21:14:22 GMT

@Spinkster : You need to follow SWITCH FROM PAY AS YOU GO TO PAY MONTHLY to switch from PAYG to contract, not just make any ol' order. Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.