topic Re: Where to see the break down of my usage which was available before in Pay as you go

Where to see the break down of my usage which was available before

AS0 — Fri, 24 Oct 2025 12:06:46 GMT

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is hyperlinked to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Before they change their online account appearance, you could see your usage like what day how many minutes you had call, text messages and data usage and how much it costed you. But in this "Plan subscriptions - mobile" page you can't see it. You only see the final amount left for you! So it is not "view full usage". It is probably a mistake from those who made the page in hyperlinking to a wrong URL or some other issue. Does anyone know where should I go to see my full usage?

Also who is designing these new appearances where you have to guess where you need to click to see what you want? The online appearance had changed several times and each time it getting harder to use the online platform. Is it left to ChatGPT to do these coding tasks? ^_^

Re: Where to see the break down of my usage which was available before

AS0 — Fri, 24 Oct 2025 12:12:13 GMT

Ok, I found one place. if instead of "view full usage", you click on "manage account" below it. Then you go to "https://ee.co.uk/app/landing-payg". There you scroll down and click on the plus sign in front of "Your usage", then you will see the breakdown that I was talking about.

Re: Where to see the break down of my usage which was available before

XRaySpeX — Fri, 24 Oct 2025 12:47:15 GMT

You're right! It keeps changing & getting harder to find what you want. Even with these misleading links like "View full usage".

@AS0 wrote:
Ok, I found one place. if instead of "view full usage", you click on "manage account" below it. Then you go to "https://ee.co.uk/app/landing-payg".

"Manage account" below it like everything else seems to take you only to to https://ee.co.uk/plans-subscriptions/mobile where's there's no usage.

How do you go to https://ee.co.uk/app/landing-payg ? By typing it in the Address Bar? That's cheating! You gotta know in advance where you are going to go there. There's no link to it anywhere but there used to be.

Re: Where to see the break down of my usage which was available before

Rach_H — Fri, 24 Oct 2025 17:24:09 GMT

Hi @AS0,

Welcome to the Community!

We know how important it is for you to know what is happening with your usage, so I'm sorry to hear that this isn't as straightforward as it could be. I've passed your feedback on, and hopefully this can be amended for you soon.

Rach

Re: Where to see the break down of my usage which was available before

AS0 — Sat, 29 Nov 2025 14:44:21 GMT

@XRaySpeX you're right, it keeps changing. Today clicking on "manage account" will take you to where clicking on "view full usage" would take you which is "plan subscriptions"!

Re: Where to see the break down of my usage which was available before

AS0 — Sat, 29 Nov 2025 14:43:45 GMT

@Rach_H Thanks, but after a month, the issue is not solved. Now not only clicking on "view full usage" still takes you to a wrong place (plan subscriptions), but also clicking on "manage account" is doing the same. There should be someone in the relevant team who checks the final product (website, app etc) working properly before releasing the changes on the main platforms, no?

Re: Where to see the break down of my usage which was available before

AS0 — Sat, 29 Nov 2025 14:45:10 GMT

https://ee.co.uk/app/landing-payg