topic Re: Top-up failed due to a system error to add bank card details in Pay as you go https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed-due-to-a-system-error-to-add-bank-card-details/m-p/1588986#M73913 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4913223">@JZX21</a>&nbsp;: If you're having to top-up It's not a monthly contract but a 30-day PAYG plan.</P><P>Is your card issued by a UK bank? If not, you'll need to call CS to top-up or top-up in a shop.</P> Fri, 12 Dec 2025 22:26:19 GMT XRaySpeX 2025-12-12T22:26:19Z Top-up failed due to a system error to add bank card details https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed-due-to-a-system-error-to-add-bank-card-details/m-p/1588982#M73912 <P>My Top-up failed due to a system error to add bank card.</P><P>Also the system just didn't let me add any bank card to it. My card is a MasterCard that is useable across Europe and UK.</P><P>I need to top-up the account otherwise the monthly contract will terminate. What should I do?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2025-12-12-22-11-26-556_com.android.chrome.jpg" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41120iDC775923B7BE40FA/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2025-12-12-22-11-26-556_com.android.chrome.jpg" alt="Screenshot_2025-12-12-22-11-26-556_com.android.chrome.jpg" /></span></P><P> </P> Fri, 12 Dec 2025 22:16:55 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed-due-to-a-system-error-to-add-bank-card-details/m-p/1588982#M73912 JZX21 2025-12-12T22:16:55Z Re: Top-up failed due to a system error to add bank card details https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed-due-to-a-system-error-to-add-bank-card-details/m-p/1588986#M73913 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4913223">@JZX21</a>&nbsp;: If you're having to top-up It's not a monthly contract but a 30-day PAYG plan.</P><P>Is your card issued by a UK bank? If not, you'll need to call CS to top-up or top-up in a shop.</P> Fri, 12 Dec 2025 22:26:19 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Top-up-failed-due-to-a-system-error-to-add-bank-card-details/m-p/1588986#M73913 XRaySpeX 2025-12-12T22:26:19Z