topic Plan in Pay as you go

Plan

Aniko1990 — Fri, 12 Dec 2025 11:21:07 GMT

I’ve ordered a pay as you go sim card recently with the plan , i downloaded the app but I can’t see my plan. It says I don’t have one

did i miss something maybe??

XRaySpeX — Fri, 12 Dec 2025 11:32:57 GMT

@Aniko1990 : How much did you pay for it? When did you receive it?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Aniko1990 — Fri, 12 Dec 2025 11:41:44 GMT

I paid £9. I should have 20GB, 500 minutes and unlimited texts.
I did text and it says my balance is £0

Aniko1990 — Fri, 12 Dec 2025 11:42:12 GMT

I received it today

Peter_W — Fri, 12 Dec 2025 14:11:35 GMT

Welcome to the Community, @Aniko1990.

Can you please double check your bank to make sure that the £9 for the plan definitely came out?

We offer the option to order, select a plan and top-up later, so there's a chance the payment may not have yet been taken.

Peter

Aniko1990 — Fri, 12 Dec 2025 14:40:45 GMT

Yes, I checked and it has been deducted from my account.

Rach_H — Sat, 13 Dec 2025 12:23:45 GMT

I'd recommend reaching out to our team @Aniko1990 and they will be able to take a look into why this has happened, and help you to get this sorted.

Rach