topic Re: Subscription purchase receipt in Pay as you go

Subscription purchase receipt

Zeyna — Fri, 05 Dec 2025 10:22:29 GMT

I just joined EE, and purchased a phone subscription pack. I would like to get the payment reimbursed and need the receipt of the payment, which I cant find anywhere. Can someone help me with this?

Re: Subscription purchase receipt

Schockwave — Fri, 05 Dec 2025 11:48:50 GMT

Hello @Zeyna ,

Welcome to the community,

Pay as you go subscriptions are not usually reimbursed, so you will not get a refund, this is a public forum, there is no account access here and so you would have to ring 150 and speak to them, but doubt you will get a refund, not sure if you have just joined, why you need a refund, as you need credit to make calls and send text messages.

Re: Subscription purchase receipt

XRaySpeX — Fri, 05 Dec 2025 13:19:45 GMT

@Zeyna : There are no bills or receipts with PAYG. If you need a receipt you need to top-up in a shop.

Re: Subscription purchase receipt

eirwin — Tue, 09 Dec 2025 16:54:54 GMT

She's not looking for a refund but imbursement for expenses through her workplace.

Re: Subscription purchase receipt

Schockwave — Wed, 10 Dec 2025 15:57:44 GMT

@eirwin nothing we can do nor can EE supply you with a receipt, as has been said, need to top up in a shop and she will get a receipt, EE cannot provide a receipt for pay as you go.