topic Re: Why are you taking extra money out of my account in Pay as you go

Why are you taking extra money out of my account

Wheeler_500 — Sun, 07 Dec 2025 22:15:26 GMT

I already put the top up of the money in it why is it taking 13.50 out for

Re: Why are you taking extra money out of my account

Northerner — Sun, 07 Dec 2025 22:30:12 GMT

Hi @Wheeler_500

There is no account access on these forums. You'll have to speak to EE CS on 150 about this issue.

Do you have an automatic top up.

Thanks

Re: Why are you taking extra money out of my account

XRaySpeX — Sun, 07 Dec 2025 22:46:08 GMT

@Wheeler_500 : You have set up an auto Direct card Payment on your PAYG SIM to regularly buy your pack. So you don't need to top it up & any top-up that you do make can only be used for things outside your pack, like MMS & International Calls from the UK.