topic Re: PAYG Sim Auto Renew Cancellation in Pay as you go

PAYG Sim Auto Renew Cancellation

JacksonSJ — Sat, 06 Dec 2025 09:10:37 GMT

I recently ordered a PAYG Sim about 2 days ago, i chose the 10% saver plan which auto renews every month.

I no longer need the sim but am unable to cancel the order since the only way to do so is via the phone, which I can't do without a working sim... I'm happy to just take a loss on the initial purchase but want to clarify as it's hard to find a straight answer, as long as I don't activate the sim by putting it into my phone, it shouldn't auto renew right?

How reliable is the sim return form too? Can I use it to return the sim without activating it?

Re: PAYG Sim Auto Renew Cancellation

XRaySpeX — Sat, 06 Dec 2025 11:13:07 GMT

When you receive the SIM just text STOP PLAN to 150 from it.

Re: PAYG Sim Auto Renew Cancellation

bristolian — Sat, 06 Dec 2025 11:19:16 GMT

@JacksonSJ wrote:
I no longer need the sim but am unable to cancel the order since the only way to do so is via the phone, which I can't do without a working sim...

You can contact EE-CS from any working phone. It doesn't need to be an EE one, or a mobile.