topic Re: Has My EE changed recently ? in Pay as you go

Has My EE changed recently ?

DaveG6HNI — Fri, 28 Nov 2025 01:50:19 GMT

For the first time for a month or two I just logged into my EE account on my PC to check my PAYG balance & Free Boost status, but can't find it ? I just get a load of adverts for new products, none of which I'm interested in. I did once get a page that wanted me to link my phone, but I assume that is only for new customers and not users of several years who have previously accessed their account on-line. So where has it all gone ?

Re: Has My EE changed recently ?

DaveG6HNI — Fri, 28 Nov 2025 01:55:43 GMT

I forgot to say when I click on Manage the page just refreshes but doesn't change...

Re: Has My EE changed recently ?

XRaySpeX — Fri, 28 Nov 2025 02:15:51 GMT

For how many months?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.