topic Pay as you go credit refund in Pay as you go

Pay as you go credit refund

Alex21092 — Thu, 27 Nov 2025 08:18:12 GMT

Hi, I have moved out of the UK for the time being and don't wish to use my sim at the time. However, as I have canceled my mobile plan, I was still charge with 2 recurring top ups. As you can see, I wish to have those credits refund as I have not used them but at the same time, I have no way to contact EE because I will have to use the credit for abroad call and hence will void the credit refund. Have anyone been in the same situation and can help me figure out what to do ?

Re: Pay as you go credit refund

Chris_B — Thu, 27 Nov 2025 08:22:12 GMT

@Alex21092 Just stopping the pack doesn’t stop any recurring payments that you’ve set up. You do that yourself and the easiest way is just to stop that direct debit from your bank account. pay as you go to top ups are nonrefundable.

Re: Pay as you go credit refund

Katie_B — Thu, 27 Nov 2025 09:28:24 GMT

Hello @Alex21092.

Thanks for coming here.

The information provided above is correct, pay as you go Top-Ups are usually non-refundable.

Our customer care team will be able to look into your request.

I'd would also recommend following the advice above to stop any future payments.

Katie 🙂

Re: Pay as you go credit refund

XRaySpeX — Thu, 27 Nov 2025 12:19:23 GMT

Text STOP PLAN to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack you'll have the option to pay for it by PAYG credit or start another direct card payment.

PAYG is not paid by DD. So there is nowt to stop at your bank.