topic ReActive Account in Pay as you go

ReActive Account

Hellonearth25 — Mon, 24 Nov 2025 14:30:15 GMT

I live abroad, I topped my phone only to discover that my EE phone number is not activated. How can I get it re-active. I have no means of getting hold of EE via phone. It is impossible to get help through the main website. It is a Pay as you go SIM.

would be so grateful for getting this ressoved. Currently EE has £15 of my money which I cannot use!

Re: ReActive Account

XRaySpeX — Mon, 24 Nov 2025 14:36:59 GMT

@Hellonearth25 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: ReActive Account

Hellonearth25 — Mon, 24 Nov 2025 14:40:47 GMT

How can I get re-activated. What do I need to do? Its too late to make a chargeable action, as the number no longer works.

Re: ReActive Account

XRaySpeX — Mon, 24 Nov 2025 14:42:17 GMT

If it's between 6 & 9 months idle you need to call CS to reactivate it.