topic Re: Issues with New Sim in Pay as you go

Issues with New Sim

KT777 — Mon, 24 Nov 2025 14:15:19 GMT

I am having the same issue

Mod edit: Title added

Re: Issues with New Sim

Peter_W — Mon, 01 Dec 2025 10:52:03 GMT

Good morning @KT777.

Welcome to the EE Community!

The Original post here mentions a couple of different issues; could you please let us know a few more details on what specifically you've been noticing here? 😊

Peter

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 13:34:52 GMT

I order a 15 pound saver sim online i paid 13.50 ( black Friday deal )
which included 75 GB and unlimited calls and texts for 30 days. I also
provided a PAC code at the time I ordered the sim

I put my sim in phone last night I have the EE symbol and a full signal.
When I try to make a call it says i need to top up. I should have unlimited
calls and texts for 30 days. Also my plan is not showing in the EE app or
online in EE account

Re: Issues with New Sim

XRaySpeX — Mon, 24 Nov 2025 13:44:26 GMT

@KT777 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 13:45:52 GMT

It reports my balance is 0.00

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 13:48:40 GMT

Re: Issues with New Sim

XRaySpeX — Mon, 24 Nov 2025 13:50:04 GMT

@KT777 : You have no pack yet. It might take a day to appear.

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 13:53:52 GMT

I ordered the pack online. Also when will porting take place as within the
email it said 1 working day. I put my Sim in last night after midnight so
that's today.

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 13:55:59 GMT

I order the Sim pack on 22nd November. The email also said porting will take place 1 working day. I put the Sim in after midnight, so that's today. When will the porting start as I have had no emails or texts yet

Re: Issues with New Sim

XRaySpeX — Mon, 24 Nov 2025 14:04:08 GMT

@KT777 : No porting is done over w/ends. It should port within 1 working day of you activating the SIM on EE's network.

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 14:09:56 GMT

I activated my sim early hours this morning. At 12.30am. So porting should be tomorrow?

All i did was put Sim in phone, I dont need to do anything else to activate it do I ? I have EE symbol and full signal, so I assume its active ?

In my EE account it showing 50GB plan with standard calls and texts, this was showing before I received my sim and put it in phone, I did get a text which said I had the saver plan, but this hasn't changed in account, it still showing the 50GB plan with standard calls and texts and telling me i need to top up . I should have the 75GB plan with unlimited calls and texts.

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 14:13:54 GMT

Re: Issues with New Sim

XRaySpeX — Mon, 24 Nov 2025 14:16:14 GMT

The AL text would have activated it if you hadn't made a call or text before.

@KT777 wrote:
In my EE account it showing 50GB plan with standard calls and texts

You sure it's not saying 50MB?

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 14:21:08 GMT

The screenshot in my previous message above is what its showing on my account. Its not showing my savers plan with 75GB, unlimited calls and texts which is what I paid for and EE have taken the payment for. So currently I can not make calls or send texts on the temporary EE number while waiting for porting my number to happen

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 14:29:32 GMT

Re: Issues with New Sim

Schockwave — Mon, 24 Nov 2025 15:15:55 GMT

@KT777 , since porting is not done over the weekend, I would suggest waiting until tonight, when you should receive notification from EE saying porting complete, via text.

Re: Issues with New Sim

bristolian — Mon, 24 Nov 2025 15:22:01 GMT

@KT777 wrote:
Also when will porting take place as within the
email it said 1 working day. I put my Sim in last night after midnight so
that's today.

If you activated your SIM after midnight Monday 24th, the PAC will be submitted Monday 24th.

Port-in should be on Tuesday 25th.

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 15:54:16 GMT

Ok thanks. I just received a text telling me I need to top up to start using my saver plan. I paid 13.50 when I ordered the SIM on the 20th November, this should cover 30 days.

See attached bank statement

Re: Issues with New Sim

KT777 — Mon, 24 Nov 2025 16:05:24 GMT

And below is my order confirmation.

Re: Issues with New Sim

XRaySpeX — Mon, 24 Nov 2025 16:11:28 GMT

There it even tells you how to activate it.