https://community.ee.co.uk/t5/Pay-as-you-go/Website-150-driving-me-insane/m-p/1583825#M73660 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-11-19 112643.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40909i71C274EF85CDAF98/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-11-19 112643.png" alt="Screenshot 2025-11-19 112643.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-11-19 112735.png" style="width: 329px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40908i84D76E8DD341421F/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-11-19 112735.png" alt="Screenshot 2025-11-19 112735.png" /></span>I’m on Pay As You Go with a £10 plan, but I’ve realised I’ve been mis-sold something. I realised I'm getting 0 minutes and 30 data, even though the EE website now shows the £10 bundle as 30GB with unlimited minutes and texts. Turns out i'm on an old plan but when I add it to the basket it still shows 0 minutes and 30GB data.</P><P>When I text 150, it tells me “plan10” is 8GB, which makes things even more confusing.</P><P>I also can’t call 150 because it just hangs up, and I can’t add a pack via text because replying YES does nothing.</P><P>Can someone please help me.</P> Wed, 19 Nov 2025 12:14:37 GMT paulhayhurst 2025-11-19T12:14:37Z https://community.ee.co.uk/t5/Pay-as-you-go/Website-150-driving-me-insane/m-p/1583825#M73660 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-11-19 112643.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40909i71C274EF85CDAF98/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-11-19 112643.png" alt="Screenshot 2025-11-19 112643.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-11-19 112735.png" style="width: 329px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/40908i84D76E8DD341421F/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-11-19 112735.png" alt="Screenshot 2025-11-19 112735.png" /></span>I’m on Pay As You Go with a £10 plan, but I’ve realised I’ve been mis-sold something. I realised I'm getting 0 minutes and 30 data, even though the EE website now shows the £10 bundle as 30GB with unlimited minutes and texts. Turns out i'm on an old plan but when I add it to the basket it still shows 0 minutes and 30GB data.</P><P>When I text 150, it tells me “plan10” is 8GB, which makes things even more confusing.</P><P>I also can’t call 150 because it just hangs up, and I can’t add a pack via text because replying YES does nothing.</P><P>Can someone please help me.</P> Wed, 19 Nov 2025 12:14:37 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Website-150-driving-me-insane/m-p/1583825#M73660 paulhayhurst 2025-11-19T12:14:37Z https://community.ee.co.uk/t5/Pay-as-you-go/Website-150-driving-me-insane/m-p/1583827#M73661 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4481225">@paulhayhurst</a>&nbsp;: What are you buying? A new PAYG SIM or a PAYG plan on an existing SIM?</P><P>The 1st screenshot is what you have now on your existing SIM. The 2nd is buying an entirely new SIM.</P> Wed, 19 Nov 2025 12:23:31 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Website-150-driving-me-insane/m-p/1583827#M73661 XRaySpeX 2025-11-19T12:23:31Z