topic Re: Can't access 18+ pages in Pay as you go

Can't access 18+ pages

Bleghhhh — Fri, 14 Nov 2025 22:48:51 GMT

I had a pay as you go plan for around 6 months or so. £15 per month. I then discovered I had some data left from another pay as you go I was on so I let EE expire and I put a second SIM I my phone to use that up. So I hadn't renewed EE for about 6 weeks. I could get on everything before. Last night I started a different plan, it's still £15. I just went through the automated text system to start the plan. And I cannot access 18+ things. I can't get on my betting accounts, Tinder, couldn't even get on a streaming website

But I feel like I've tried everything that's suggested? Unless I'm being thick, I cannot see a parental guidance option on the settings. I've tried both in app and online. Someone had a similar problem the other day and I clicked the links to a users response but I cannot see anything. I've phoned up and entered two different debit cards to verify myself and be charged £2 to remove the parental guidance but both times it just says each card cannot be used. Am I being extraordinarily thick and missing where the option is? Thanks

Re: Can't access 18+ pages

chistery — Fri, 14 Nov 2025 22:57:25 GMT

Hi @Bleghhhh

To manage EE's age control on a Pay As You Go (PAYG) plan, you cannot use the app or website; instead, you must either call EE's PAYG care team with a credit card or visit an EE store with photo ID to prove you are over 18

Re: Can't access 18+ pages

Bleghhhh — Fri, 14 Nov 2025 23:21:53 GMT

Ahhhh, thank you for letting me know. Is that the automated one or do I need to contact the actual human helpline? Because the automated one said both my cards were unavailable to use for some reason. Any reason why this happened btw? The first 6 months was fine. Thanks

Re: Can't access 18+ pages

Northerner — Sat, 15 Nov 2025 12:42:13 GMT

Hi @Bleghhhh

You need to use a credit card to prove your age.

The second point the Online Safety Act came into force in July and access to sites are controlled by those sites not EE and therefore even disabling EE adult filters will not impact those sites requirement to prove your age if you're using a UK IP address.

Thanks