topic Re: 28 year old ee PAYG number in Pay as you go

28 year old ee PAYG number

eemran — Thu, 13 Nov 2025 09:09:00 GMT

ive had a EE payg number for 28 years, it was occasionally used until earlier this year, ive switched phone on today and it says no signal, can i get the number back?

Re: 28 year old ee PAYG number

bristolian — Thu, 13 Nov 2025 09:15:10 GMT

Your line has very likely been hibernated due to non-usage, much depends exactly when "earlier this year" was... Take a read of the following link, it explains the timelines and resolution...

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: 28 year old ee PAYG number

XRaySpeX — Thu, 13 Nov 2025 09:19:50 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: 28 year old ee PAYG number

eemran — Thu, 13 Nov 2025 10:13:10 GMT

the last time i made a chargeable actoin was earlier this year some time around feb or march

Re: 28 year old ee PAYG number

XRaySpeX — Thu, 13 Nov 2025 10:23:23 GMT

If it's as long ago as that, over 8 months, you'll need to call CS to get it back.