topic Credited but has not loaded my benfits in Pay as you go

Credited but has not loaded my benfits

NotQuiteAFanYet — Mon, 10 Nov 2025 18:56:24 GMT

New sim. Credited via card on the app. But the balance is sat credited and has not run the plan - data minutes ect

When I chose the plan again in the app and attempt to use the credited money it tells me that I am going to overwrite the plan and fails anyway.

I've tried 150 twice and got cut off twice

Not the best intro to EE but any clues what the issue is with trying to run the credit into my plan? Thanks

Northerner — Mon, 10 Nov 2025 19:19:01 GMT

Thanks

XRaySpeX — Mon, 10 Nov 2025 19:33:59 GMT

@NotQuiteAFanYet : What does texting AL to 150 from your no. fully report verbatim (it is free)?