topic Re: PAYG number reactivated in Pay as you go

PAYG number reactivated

RobertoConti — Mon, 10 Nov 2025 13:47:46 GMT

Good afternoon
I called the customer service to reactivate my number, they said they reactivated, but so far I didn't receive any messages, is it possible to check if my number is active please?

Re: PAYG number reactivated

Chris_B — Mon, 10 Nov 2025 13:55:54 GMT

@RobertoConti Try restarting the device a few times. It can take up to 24 hours to activate.

Re: PAYG number reactivated

XRaySpeX — Mon, 10 Nov 2025 14:57:53 GMT

@RobertoConti : What does texting AL to 150 from your no. fully report verbatim (it is free)? Does that work at all?

Re: PAYG number reactivated

RobertoConti — Mon, 10 Nov 2025 15:04:14 GMT

thanks for your reply XRaySpeX
i tried to send AL to 150, but the message cannot be delivered, I am writing from Italy on a dual-sim Android phone,
it's important because all the communication with HMRC and other companies is throughout that number.
As stated that it will take up to 24h to be reactivated, i am still far away...

thanks

Re: PAYG number reactivated

XRaySpeX — Mon, 10 Nov 2025 16:07:30 GMT

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Even if you had, I'm doubtful whether you can resurrect a PAYG SIM while abroad.