topic Re: Data rollover in Pay as you go

Data rollover

Ashima — Wed, 15 Oct 2025 08:58:51 GMT

My 20£ pack is about to end & I was looking to get a 5 or 10 £ pack now. Could someone please tell me if I will be eligible for a data rollover if I switch to a lower priced pack such as 5£ or 10£ flex

Re: Data rollover

Leanne_T — Wed, 15 Oct 2025 10:34:20 GMT

Hi there @Ashima

Thanks for posting on the community.

You can find the plans eligible for data rollover in our About Data Rollover page. The lowest price plan is the £10, 30-day plan that includes data rollover.

Hope this helps 🙂

Leanne.

Re: Data rollover

Ashima — Wed, 15 Oct 2025 10:40:30 GMT

Does the 10£ flex plan also be eligible for a rollover from my current 20£ plan?

Re: Data rollover

Leanne_T — Wed, 15 Oct 2025 13:41:11 GMT

Hi there @Ashima

If you currently have the £20 Flex plan, you can find terms and conditions for Flex plans, in the EE Flex phone plans T&Cs.

If not, you would need one of the packs I have linked above 🙂

Leanne.

Re: Data rollover

Ashima — Wed, 15 Oct 2025 15:49:51 GMT

Thank you for your reply!

No I am currently on a non flex plan & wanted to switch to 10£ flex plan if it is eligible for a data rollover.

Re: Data rollover

Ali_A — Wed, 15 Oct 2025 17:58:06 GMT

@Ashima

The Flex and non-flex plans are different types of plan, so your allowances and any roll-over or bonuses that had been built up will not transfer over when you change plan types.

Once you move to the Flex plan though you can start building data boosts and rollover again.

You can find out more about what you get with the Flex plans at Flex Plans | Pre-Pay SIM | EE

Hope this helps!

Ali

Re: Data rollover

Ashima — Wed, 15 Oct 2025 18:09:52 GMT

Thank you for your reply!
I will continue on the non flex plan then, thank you!

Re: Data rollover

Ali_A — Wed, 15 Oct 2025 18:22:26 GMT

You're welcome @Ashima

Glad we could help you with this.

Ali

Re: Data rollover

XRaySpeX — Wed, 15 Oct 2025 21:01:07 GMT

The Flex plans are legacy & are no longer sold unless you're already on it.

Re: Data rollover

Ashima — Wed, 15 Oct 2025 23:12:42 GMT

Ohh They’re available on the EE app though.

The app is not accepting my travel card for payment.

what should I do ?

Re: Data rollover

Michael_D — Thu, 16 Oct 2025 07:10:02 GMT

Are you able to share a screenshot of this @Ashima. Just make sure there are no personal details visible.

As @XRaySpeX mentioned, you should only see the Flex plans if you were already on one.

You can try to top-up using our Fast Payment link. This doesn't need you to login, you just need the mobile number and card details.

If that still doesn't work, it is worth speaking to our customer service guides, who can take the payment.

Michael

Re: Data rollover

Saram34 — Fri, 20 Feb 2026 00:58:17 GMT

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Re: Data rollover

Katie_B — Fri, 20 Feb 2026 08:09:30 GMT

Good morning @Saram34.

How can we help?

Katie