Account Closure

trey11 — Fri, 10 Oct 2025 10:23:05 GMT

I've had my EE sim for quite a while now, however I forgot totally about topping it up and now I can't use the sim anymore.

I logged on to my Dashboard today and it says account closed, what do I do.

@ee

Re: Account Closure

XRaySpeX — Fri, 10 Oct 2025 10:27:16 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use or even completely lost. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

topic Re: Account Closure in Pay as you go

Account Closure

Re: Account Closure