topic Re: Reactivated sim in Pay as you go

Reactivated sim

unstoppableo — Tue, 07 Oct 2025 18:14:27 GMT

Hi, I had an EE PAYG SIM that I haven’t used for several months. I recently topped it up, but it shows as inactive and might be deactivated soon. Could you please check if the number can be reactivated or refund my top-up balance?

Re: Reactivated sim

Schockwave — Tue, 07 Oct 2025 19:44:43 GMT

Hello @unstoppableo ,

Welcome to the community,

I would suggest you take a read here, where you will find out what to do:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: Reactivated sim

XRaySpeX — Wed, 08 Oct 2025 00:37:20 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.