topic Re: Re: Live chat in Pay as you go

Re: Live chat

Pinar67 — Mon, 06 Oct 2025 08:47:28 GMT

Hi there. I downloaded an esim last night as I am flying out tonight which I realised deactivated my sim. As I was here for today and need my phone I tried to delete the eSIM. But looks like I’ve deleted both eSIM and my current sim. I need to download both as I have my schools who might need to contact me and like I said I’m flying abroad. Can you assist?

Re: Re: Live chat

Pinar67 — Mon, 06 Oct 2025 08:47:53 GMT

I can’t contact anyone as I have no reception

Re: Re: Live chat

Pinar67 — Mon, 06 Oct 2025 08:48:16 GMT

I am a pay as you go customer

Re: Re: Live chat

Katie_B — Mon, 06 Oct 2025 12:52:40 GMT

Good afternoon @Pinar67.

Thanks for coming here.

eSIM is not currently available for pay as you go customers.

If your physical SIM is no longer working this will require a replacement SIM.

Should you need this urgently, you can visit your local EE Store with photo ID.

Katie

Re: Re: Live chat

Schockwave — Mon, 06 Oct 2025 13:29:37 GMT

@Pinar67 , also make sure that your SIM card is activated and made a chargeable call or text before going abroad, otherwise it may not work.

Re: Re: Live chat

XRaySpeX — Mon, 06 Oct 2025 23:00:00 GMT

@Pinar67 : You can't have d/loaded an eSIM as there are no eSIMs on EE PAYG.