topic Re: Missing credit in Pay as you go

Missing credit

wilco58 — Tue, 24 Jun 2025 14:08:04 GMT

I had £20.00 credit . £1.00 has been taken .. why ...?

Re: Missing credit

XRaySpeX — Tue, 24 Jun 2025 14:13:09 GMT

@wilco58 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Missing credit

wilco58 — Tue, 24 Jun 2025 14:20:07 GMT

If tell me I'm down to £19.00 credit...Along with all, thd other stuff

Re: Missing credit

XRaySpeX — Tue, 24 Jun 2025 14:31:09 GMT

Let's see all the other stuff.

Re: Missing credit

wilco58 — Tue, 24 Jun 2025 14:35:52 GMT

Why ..? It won't help

Re: Missing credit

XRaySpeX — Tue, 24 Jun 2025 14:38:07 GMT

OK, if that's what you think, I'll bow out.

Re: Missing credit

wilco58 — Tue, 24 Jun 2025 14:41:54 GMT

Ok here it is ..Thanks

Your current balance as of today 15:14 is £19.00. You have unlimited minutes, unlimited texts and 175.6GB remaining until 24/07/2025 for your £30 Plan. Your remaining data includes 2.6GB of rolled over data. Your last top up was £20.00 on 21/10/2024 at 23:25. For more info on your plans, add-ons or free boosts, go to the EE app or ee.co.uk

Re: Missing credit

XRaySpeX — Tue, 24 Jun 2025 14:50:55 GMT

Thanks. You last topped-up last year yet you have a current £30 pack. Just to clarify, are you buying your packs with a Direct Card Payment?

Since Oct '24 have you made any International calls or texts to non-UK nos. or have you sent any MMS (Picture Msgs) incl. any texts with emojis?

Re: Missing credit

wilco58 — Tue, 24 Jun 2025 14:59:14 GMT

The top up is credit. I pay monthly by direct debit.....BUT I believe i did call, an international number .

Re: Missing credit

XRaySpeX — Tue, 24 Jun 2025 15:04:51 GMT

@wilco58 wrote:

I believe i did call, an international number .

That's probably where the £1 has gone.

International calls & texts to overseas nos. from UK can be rather expensive but EE has a add-on, for £2.16 pm for those on contract or free for some legacy PAYG, that can be applied for to give these calls & texts at a fraction of the standard rates. See The CALL ABROAD Add-on for Cheap Calls/Texts from UK .

Re: Missing credit

wilco58 — Tue, 24 Jun 2025 15:08:11 GMT

Thank you sooo much. Really appreciate this .

Re: Missing credit

XRaySpeX — Tue, 24 Jun 2025 15:11:22 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Missing credit

wilco58 — Tue, 24 Jun 2025 15:14:25 GMT

Yes all sorted thank you 😊

Re: Missing credit

KiraK55 — Sun, 05 Oct 2025 08:34:21 GMT

Hi there,

I’m currently using a PAYG plan and put 40.00 in my credit last month to be able to pay for at least 2 months worth of my plan. In this last month, though, my remaining credit has reduced from 20 to 14.25, despite me constantly being on wifi, having a plan that provides unlimited calls and texts, having only used about 3 GB of data (I have 61.5 GB available), and not making or receiving any international calls. Just yesterday, I had 16.25 worth of credit, and now it’s down to 14.25 and I hadn’t even disconnected from wifi all day. If someone could explain to me where my money is going, I would really appreciate it.

Re: Missing credit

Peter_W — Sun, 05 Oct 2025 11:51:35 GMT

Hi @KiraK55.

Welcome to the EE Community.

Credit definitely won't disappear without any good reason, and we don't charge for data without you opting in to an add-on, so it's most likely to be an out of allowance call or text here.

This won't necessarily be an international call - there are chargeable numbers within the UK too, and you can find more details of what's included in your inclusive minutes here:

Costs to call non-geographic numbers | Mobile Help | EE

We don't have access to accounts via these forums to specifically check your charges, but if you give our customer care team a call, they'll be able to take a closer look into things for you.

Peter

Re: Missing credit

XRaySpeX — Sun, 05 Oct 2025 14:06:21 GMT

@KiraK55 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Look in your online MyEE a/c: Manage > Manage account > See all usage > Your usage (at foot) to show usage for up to last 30 days.