topic Re: plan in Pay as you go

plan

jcb_010 — Sat, 04 Oct 2025 01:10:09 GMT

ive just bought £15 and i wanted the PLAN15 but its not working i always have this issue i end up going to the store but cant go right now so need help pls 🙂

Re: plan

Northerner — Sat, 04 Oct 2025 04:56:56 GMT

Hi @jcb_010

Try restarting your device.

What does it say if you text BA to 150.

Thanks

Re: plan

jcb_010 — Sat, 04 Oct 2025 04:59:05 GMT

it says:

Your current balance as of today 05:57 is £15.17. Your last top up was £15.00 on 04/10/2025 at 00:36. For more info on your plans, add-ons or free boosts, go to the EE app or ee.co.uk

Re: plan

Northerner — Sat, 04 Oct 2025 05:20:00 GMT

Hi @jcb_010

If you have restarted have you tried adding the Plan15 again?

Thanks

Re: plan

jcb_010 — Sat, 04 Oct 2025 05:21:42 GMT

yes i did try a lot of times it keeps saying:

To buy your £15 plan again, simply top up £15 and your plan will start automatically.

Re: plan

Lesley_W — Sun, 05 Oct 2025 13:54:02 GMT

Hi @jcb_010

I'm sorry you have had trouble activating your plan, have you been able to get this sorted?

It may be worth a call to our customer care team on 150 if this is happening often.

Lesley