topic Unable to receive texts whilst abroad. in Pay as you go

Unable to receive texts whilst abroad.

Em1233 — Thu, 02 Oct 2025 07:51:18 GMT

I am having the same issue. I have been abroad (Japan) for a while and cannot receive texts including verification codes. I am on PAYG. When I text to 150, messages are not being delivered.

Re: Unable to receive texts whilst abroad.

Katie_B — Thu, 02 Oct 2025 07:10:05 GMT

Hello @Em1233.

Thanks for coming here.

Do you have credit available on your account?

Can you make and receive calls OK?

Katie

Re: Unable to receive texts whilst abroad.

XRaySpeX — Thu, 02 Oct 2025 07:58:05 GMT

@Em1233 wrote:
I have been abroad (Japan) for a while

@Em1233 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Unable to receive texts whilst abroad.

Em1233 — Thu, 02 Oct 2025 08:29:55 GMT

Hi

I think it’s gone into hibernation as it’s been a while since I last used
it. I can’t receive or make calls either but I just want to receive
verification codes for now.

Thanks

Re: Unable to receive texts whilst abroad.

Katie_B — Thu, 02 Oct 2025 10:57:29 GMT

Hi @Em1233.

If your number is in hibernation you will need to speak with our customer care team.

Do you have access to another phone? if yes, please call +44 7953 966 150.

Katie