topic Re: why i got message: Additional payer authentication required to complete your pay in Pay as you go

why i got message: Additional payer authentication required to complete your pay

jahtel — Tue, 30 Sep 2025 09:58:30 GMT

Re: why i got message: Additional payer authentication required to complete your pay

Lesley_W — Tue, 30 Sep 2025 13:07:43 GMT

Hi @jahtel

Thanks for coming to our community.

Was this a text message you received?

Lesley

Re: why i got message: Additional payer authentication required to complete your pay

XRaySpeX — Tue, 30 Sep 2025 16:13:51 GMT

It'll be your bank or credit card wanting you to confirm your payment thro' them, probably thro' their app. Where do you see it & what were you doing at the time?

Re: why i got message: Additional payer authentication required to complete your pay

jahtel — Wed, 01 Oct 2025 02:48:35 GMT

Hello, I got message when I tried to top up, after entering a new card details and after hitting the pay button. I double checked all details I entered were correct. Anyway I will contact customer support to see what the problem is.

Thank you for your reply

Re: why i got message: Additional payer authentication required to complete your pay

XRaySpeX — Wed, 01 Oct 2025 04:12:20 GMT

The issue is not with EE but with your bank. You need to contact your bank's CS.

Re: why i got message: Additional payer authentication required to complete your pay

jahtel — Thu, 02 Oct 2025 10:04:47 GMT

The problem wasnt with my credit card company it was with EE. The SIm I was trying to top up is an "old" plan pay as you go (a "legacy" sim that never lose balance as long as you make a call/text at least once in 6 months and only need to pay as you go top up if balance runs low - remember those?!). Anyway it was EE just wanting to make sure I was still in charge of my EE sim so wanted to me to confirm myself by phone and then top up. Now I am set up to be able to do online myself through my account.

thank you to all that replied.

Re: why i got message: Additional payer authentication required to complete your pay

XRaySpeX — Thu, 02 Oct 2025 13:21:49 GMT

@jahtel wrote:
The SIm I was trying to top up is an "old" plan pay as you go (a "legacy" sim that never lose balance as long as you make a call/text at least once in 6 months and only need to pay as you go top up if balance runs low - remember those?!).

Yes, exactly the same as modern PAYG SIMs.