topic Re: Help in Pay as you go

Help

Meri2 — Tue, 30 Sep 2025 09:17:28 GMT

I need help

my phone is blocked because I didn’t pay how to unlock

Re: Help

Meri2 — Tue, 30 Sep 2025 08:50:32 GMT

i need to unlock my phone number because i didn’t top up in 6 months

Re: Help

Meri2 — Tue, 30 Sep 2025 08:51:37 GMT

Re: Help

Katie_B — Tue, 30 Sep 2025 09:34:58 GMT

Hello @Meri2.

To bring a number out of hibernation you will need to get in touch with our customer care team.

After 270 days of inactivity your account will be closed and your number will be lost.

Katie

Re: Help

Ritu_D — Tue, 30 Sep 2025 11:02:12 GMT

Hi @Meri2

Welcome to the community.

If your phone is blocked due to non payment, you will need to contact us to make a payment or discuss any Payment Help available.

Thanks

Ritu

Re: Help

Chris_B — Tue, 30 Sep 2025 12:41:40 GMT

@Meri2 EE will not unlock the device until payment is made, you’ve breached the contract T&Cs by not paying the bill.

Re: Help

XRaySpeX — Tue, 30 Sep 2025 15:41:18 GMT

@Meri2 : Sounds like your PAYG SIM has gone into hibernation due to non-use for 6 months. If it has, topping-up now would be too late.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.