topic Re: It can receive text messages, but it cannot make phone calls or send text messag in Pay as you go

It can receive text messages, but it cannot make phone calls or send text messag

Sirena — Thu, 18 Sep 2025 17:51:24 GMT

I'm currently abroad. Then I discovered that I can receive text messages, but I can't send them or make calls. If someone calls me, they will get a voice message saying "mobile number is currently unavailable". If I call someone, they will simply hang up.

Besides, I also want to ask about the account issue. I was using the plan before. Last month, I changed it to pay as you go through the app and the last deduction was on August 31st. When I logged into the app today, I found that the account was closed. I changed an email and applied for another account, but I still can't see the bill information or the phone bill balance.

I used to send messages to the customer service through the app, but I don't know why there is no chat entry on the app now. I can't make calls either, even if I change my phone number, I still can't dial. So I can only post this here.

Re: It can receive text messages, but it cannot make phone calls or send text messag

Chris_B — Thu, 18 Sep 2025 18:45:29 GMT

@Sirena Did you change from a contract to PAYG while abroad? If you did that is your issue, the sim needs to be used in the UK first once it becomes a PAYG sim. There is no way at around this.

Where about’s are you as you might need credit on the account to PAYG for call/texts. A pack allowance can only be used within the EU and you need to purchase a 7 day roaming add on to use the pack allowance. Or you need credit on the account to pay for calls/texts.

Live chat is for contract customers only.

Re: It can receive text messages, but it cannot make phone calls or send text messag

XRaySpeX — Thu, 18 Sep 2025 20:18:03 GMT

When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

As you see it will depend on when you gave notice to cancel & when that notice expires and not on your old contract's billing period.

Re: It can receive text messages, but it cannot make phone calls or send text messag

Sirena — Tue, 23 Sep 2025 02:43:06 GMT

I submitted the application half a month before leaving the UK. By the time I made the change, I had already left the country. So do I have to go back to the UK and use it there again?
I won't be able to return until December. Will the account be revoked before that?

Re: It can receive text messages, but it cannot make phone calls or send text messag

XRaySpeX — Tue, 23 Sep 2025 08:54:03 GMT

Yes, you need to be in UK & use there or send it to a pal there to make a call or text before it can be used abroad.

PAYG SIMs don't go into hibernation until after about 6 months. So you should be OK.

Re: It can receive text messages, but it cannot make phone calls or send text messag

ParisRobert — Fri, 03 Oct 2025 11:50:17 GMT

I cannot call EE and there is no chat option on the website or app

Re: It can receive text messages, but it cannot make phone calls or send text messag

ParisRobert — Fri, 03 Oct 2025 11:50:38 GMT

I need EE to call me.

Re: It can receive text messages, but it cannot make phone calls or send text messag

ParisRobert — Fri, 03 Oct 2025 11:51:21 GMT

I have a contract.

Re: It can receive text messages, but it cannot make phone calls or send text messag

XRaySpeX — Fri, 03 Oct 2025 11:55:04 GMT

@ParisRobert : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

Then why post under PAYG?

Re: It can receive text messages, but it cannot make phone calls or send text messag

bristolian — Fri, 03 Oct 2025 12:13:08 GMT

@ParisRobert wrote:
I cannot call EE

What's the reason you can't call EE? In a subsequent post you request a call to you, but this would require a working phone just like an outbound call would.