topic Re: Re: What is pay as you go and flex hibernation, and how do I stop it? in Pay as you go

Re: What is pay as you go and flex hibernation, and how do I stop it?

Shahkhanvas — Sat, 13 Sep 2025 14:12:40 GMT

I’ve got the Sim today and topped up recently

Shahkhanvas — Sat, 13 Sep 2025 14:04:04 GMT

Hey

I cannot make phone calls even though I’ve topped up as well

Schockwave — Sat, 13 Sep 2025 14:10:04 GMT

Welcome to the community,

How long ago is it since you made a chargeable call or text? It may be that your SIM card has gone into hibernation, read this:

Katie_B — Sat, 13 Sep 2025 14:51:28 GMT

Thanks for coming here.

Does your phone show signal?

Is your handset locked to EE or unlocked to all networks?

Katie

Northerner — Sat, 13 Sep 2025 15:42:40 GMT

Thanks

Northerner — Sat, 13 Sep 2025 15:44:59 GMT

Are you in the UK.

Thanks

XRaySpeX — Sat, 13 Sep 2025 16:37:46 GMT

@Shahkhanvas : If you got your SIM today it can hardly have gone into hibernation.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Shahkhanvas — Sat, 13 Sep 2025 16:43:04 GMT

I can now make calls thanks

Schockwave — Sat, 13 Sep 2025 21:06:35 GMT

@Shahkhanvas , thank you for letting us know, glad you can now make calls.