topic Re: Top up problem in Pay as you go

Re: Top up problem

Leanne_T — Sun, 07 Sep 2025 10:43:52 GMT

Thanks for coming to the community.

Do you get this message after entering your card details? Are you making the payment in the EE app/account online, or are you using the Fast Payment site?

Speak to you soon 🙂

Leanne.

Re: Top up problem

Tees1 — Sun, 07 Sep 2025 10:52:26 GMT

Hiya,

yes this appears after I put my card details in and I’m making the purchase online

Re: Top up problem

Leanne_T — Sun, 07 Sep 2025 11:10:48 GMT

Thanks @Tees1

The verification could be with your bank or credit card that you're using and would need to be authorised in your banking app. Please check this and try again, if the same happens please give us a call and the team can help you get the verification message looked into.

You can find full ways to top up on the How to top up your EE pay as you go mobile page.

Leanne.