topic Urgent in Pay as you go

Urgent

Saanjhbhandari — Fri, 05 Sep 2025 20:34:28 GMT

I have done my payment for the sim plan and my money has been deducted as I’ve recieved the message from my bank but my ee app isn’t showing the plan and my data has not been topped.

Re: Urgent

XRaySpeX — Fri, 05 Sep 2025 21:09:46 GMT

@Saanjhbhandari :Are you on contract or PAYG?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Urgent

Saanjhbhandari — Fri, 05 Sep 2025 21:10:42 GMT

PayG

Re: Urgent

Northerner — Sat, 06 Sep 2025 05:03:15 GMT

Hi @Saanjhbhandari

Try restarting your device.

Thanks

Re: Urgent

Leanne_T — Sat, 06 Sep 2025 10:11:41 GMT

Hi @Saanjhbhandari

Thanks for coming to the community.

If a restart has not started the pack for you, please text AL to 150 and let us know the full reply?

Speak soon 🙂

Leanne.