topic Re: sim not arrived in Pay as you go

sim not arrived

atomick — Wed, 03 Sep 2025 12:54:15 GMT

new ee customer, i ordered a sim and order acknowledged on 23rd august. it still hasn’t arrived. impossible to get answers on the app.

Re: sim not arrived

Chris_B — Wed, 03 Sep 2025 13:25:29 GMT

@atomick it sounds like your order didn’t actually go through and the reply that you’ve got it’s just an automated message,

Re: sim not arrived

Linzi_H — Wed, 03 Sep 2025 16:29:03 GMT

Hi @atomick

Welcome to the Community.

I'm disappointed to hear that your new SIM card hasn't arrived yet, as this should have been delivered at the latest within 3-5 working days through Royal Mail.

If you made a payment for your new Pay As You Go SIM, please call our team and they'll be able to double check the order.

If this was a free SIM, you're welcome to order another one, and we'll get that in the post and delivered as soon as possible.

Linzi