https://community.ee.co.uk/t5/Pay-as-you-go/How-to-disable-15-auto-top-up-and-request-a-refund/m-p/1561085#M73091 <P>What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Wed, 03 Sep 2025 12:57:05 GMT XRaySpeX 2025-09-03T12:57:05Z https://community.ee.co.uk/t5/Pay-as-you-go/How-to-disable-15-auto-top-up-and-request-a-refund/m-p/1561046#M73089 <P>Hello,</P><P>I recently switched my Pay As You Go plan to a £10 plan, but the £15 auto top-up is still active on my account.<BR />As a result, £15 was automatically charged to my card, and I would like to request a refund for this amount.</P><P>I tried to find the option to turn off auto top-up in the app, but I couldn’t locate the “Account” or related menu.<BR />Could someone please guide me step by step on how to disable the auto top-up and request a refund through the EE app?</P><P>Thank you very much.</P> Wed, 03 Sep 2025 09:56:19 GMT https://community.ee.co.uk/t5/Pay-as-you-go/How-to-disable-15-auto-top-up-and-request-a-refund/m-p/1561046#M73089 jintorykai 2025-09-03T09:56:19Z https://community.ee.co.uk/t5/Pay-as-you-go/How-to-disable-15-auto-top-up-and-request-a-refund/m-p/1561085#M73091 <P>What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Wed, 03 Sep 2025 12:57:05 GMT https://community.ee.co.uk/t5/Pay-as-you-go/How-to-disable-15-auto-top-up-and-request-a-refund/m-p/1561085#M73091 XRaySpeX 2025-09-03T12:57:05Z