topic Re: My phone older phone when I turned it on this morning it said emergency numbers in Pay as you go

My phone older phone when I turned it on this morning it said emergency numbers

Josephotoole — Mon, 01 Sep 2025 13:22:45 GMT

I am with ee network pay as I go it says emergency numbers only I had enough money on to phone and it's not 6 months ago since I last used it have they blocked it for some reason can you let me no its not a smart phone it's and older phone my email address is ***** thank you

[Mod edit - removed email address. Please do not post personal details in the community]

Re: My phone older phone when I turned it on this morning it said emergency numbers

XRaySpeX — Mon, 01 Sep 2025 13:18:57 GMT

URGENT: Remove your email addy from this public site. You wanna get scammed?

What did you last use it for?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: My phone older phone when I turned it on this morning it said emergency numbers

Christopher_G — Tue, 02 Sep 2025 15:30:31 GMT

Hi @Josephotoole

Welcome to the community.

It does sound like it could have gone into hibernation. I recommend following @XRaySpeX's advice and speak with our Customer Support team. They'll be able to look into it further and try to reactivate it, if they can.

Chris