topic Switching PAYG plans in Pay as you go

Switching PAYG plans

Celosia — Tue, 02 Sep 2025 11:21:01 GMT

I want to change my plan to another of the same cost but my existing plan only just renewed and I don’t want to be charged twice; I also want to know if my existing boosts will transfer over to the new plan.

I have just spent literally hours trying to navigate the ee app and website to update my payment card and email address, and I am seriously close to going into full autistic meltdown over how difficult these processes have been.

I am doubly neurodivergent and physically disabled, trying to deal with very stressful life admin, and one of my parents recently passed away very suddenly, I really can’t cope with this on top of all that, so I’m hoping someone can give me a clear answer.

Re: Switching PAYG plans

XRaySpeX — Tue, 02 Sep 2025 11:33:45 GMT

Text ALL PACKS to 150 & choose to buy 1. It will not start until your existing pack expires, so you won't be paying twice. You will keep your existing Boosts.

Re: Switching PAYG plans

Yoplu697 — Wed, 01 Jul 2026 20:54:21 GMT

Sucks doesn't it. A clown could have designed a better UX. It's selfish that rather than putting the things the customer is looking for like how to switch plans, credit balance, easy top up they just fill it with other BS