topic Re: Sim card issue in Pay as you go

Sim card issue

Alexandra891 — Fri, 29 Aug 2025 07:42:40 GMT

Dear Sir/Madam,

I've pay as you go sim card with the number ****, I've topped up the sim but my phone number won't allow me to use it. I can't make any call or send/receive any messages. Can you please reset this phone number as I would like to keep it and plus I have a extra voucher credit which also I can't put it on.

Kind regards..Alexandra

Re: Sim card issue

XRaySpeX — Fri, 29 Aug 2025 14:30:36 GMT

@Alexandra891 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Sim card issue

Alexandra891 — Fri, 29 Aug 2025 14:38:29 GMT

Hello

It was sorted by EE Customer team helpline. My sim card was suspended so
they reactivated for me.

Thank you anyway for the reply.

Kind regards